Shipping Information

Shipping

We ship anywhere within Canada and the United States.

Standard Shipping, Canada Only

Standard Shipping to Canadian addresses for orders on ThingsEngraved.com. On checkout, choose Standard Flat Fee Shipping and the offer will be applied to your order. Subject to change or cancellation without notice.  

Express Shipping, Canada Only

Express Shipping to Canadian addresses for orders on ThingsEngraved.com. On checkout, choose Express Flat Fee Shipping and the offer will be applied to your order. Subject to change or cancellation without notice. This offer excludes taxes and cannot be applied to previous purchases. Some exclusions may apply to this offer. No price adjustments. No cash value.

Free Standard Shipping Over $25

Free Standard Shipping to Canadian addresses for orders on ThingsEngraved.com of $25 or more before taxes and promotional discounts. On checkout, choose Free Standard Shipping and the offer will be applied to your order. Subject to change or cancellation without notice. This offer excludes taxes and cannot be applied to previous purchases. Some exclusions may apply to this offer. Promotional coupons where applicable will be deducted from your order subtotal and may affect the eligibility of your order for Free Standard Shipping. No price adjustments. No cash value.

What delivery method do you use?

We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.

How long does shipping take?

Your shipping time will vary according to the method (ground/air), the geographic location of the package destination and types of items ordered.  Each product page gives you an idea of how long it takes for your order to be prepared.  Within your shopping cart, we will give you the date your order will leave our warehouse, after personalization.  During the check-out process, would add the duration of shipping time you choose to estimate when your parcel will arrive to you.

How much does shipping cost?

Free Shipping, to one Canadian address per order, may be offered when you spend a certain amount on the website before tax (eg. $99). This type of offer is subject to change at any time. When free shipping is given we will choose the cheapest delivery options given to us by Canada Post. If you need your order delivered more quickly, you can pay to upgrade your shipping, even when you qualify for free shipping.  Otherwise, shipping costs are the responsibility of the customer and will be included at the end of the transaction process. The costs are based on your postal code, items ordered, and type of shipping service selected. If shipping within Canada the appropriate taxes as per the Province being shipped to will apply. This will be calculated and shown during the "check-out" process and on your final invoice.

Will I get a tracking number for my shipment?

Yes, once your order ships out of our warehouse you will receive an email which includes your Canada Post tracking number. If you don't see this email, please check your junk mail or bulk mail folder. If you don't receive your receipt nor tracking information via email then you likely typed in your email address incorrectly. You can contact us to get a copy of your receipt and your shipping tracking number: customerservice@thingsengraved.ca.

Do you include a receipt in the package when it's shipped? I don't want the gift recipient to see how much I've paid for their gift.

We do not include an itemized bill with costs in your shipped box. We do include a packing slip which lists the items shipped with the Home and Shipping address shown. There are no prices shown on the packing slip.

Can you wrap the gift before it's shipped?

Yes, once you have an item or items in your online shopping cart, you can add gift wrap for each item, at a cost. You also have the option of including a note card that we hand-write on your behalf. Gift wrap is ideal if you are sending the gift directly to the gift recipient's address. Note: In-store we offer a complete gift bag service for all purchases.

Can I pick-up my online order in a store location?

Sorry but at this time, we do not offer an "order-online, pick-up in store" option. However, if you need your item sooner, we suggest you head to your nearest local store as they have an ability to engrave gifts within a short time frame for last minute gift giving.

What if I am not home when Canada Post attempts to deliver my package?

If you are not home and Canada Post cannot deliver your parcel to your community mail-box, Canada Post will leave you a postcard which indicates the parcel pick-up location nearest to you. You will have 10-15 days to pick-up your parcel from the indicated depot before they return it to us. Generally, Canada Post sends a second notification after 10 days for unclaimed parcels. If you still don't pick up your parcel at the Canada Post outlet your package will be returned to us.

What if my package is returned to you?

When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel from a Canada Post outlet, you will be required to pay for the re-shipment of your package. To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house, during the checkout process. It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).

What about international shipping outside of Canada?

No free shipping is offered outside of Canada. When shipping to the United States any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of thingsengraved.com

 

 

 

 

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