We ship anywhere within Canada and the United States.
Standard Shipping, Canada Only
Standard Shipping to Canadian addresses for orders on ThingsEngraved.com. On checkout, choose Standard Flat Fee Shipping and the offer will be applied to your order. Subject to change or cancellation without notice.
Express Shipping, Canada Only
Express Shipping to Canadian addresses for orders on ThingsEngraved.com. On checkout, choose Express Flat Fee Shipping and the offer will be applied to your order. Subject to change or cancellation without notice. This offer excludes taxes and cannot be applied to previous purchases. Some exclusions may apply to this offer. No price adjustments. No cash value.
Free Standard Shipping Over $99
Free Standard Shipping to Canadian addresses for orders on ThingsEngraved.com of $99 or more before taxes and promotional discounts. On checkout, choose Free Standard Shipping and the offer will be applied to your order. Subject to change or cancellation without notice. This offer excludes taxes and cannot be applied to previous purchases. Some exclusions may apply to this offer. Promotional coupons where applicable will be deducted from your order subtotal and may affect the eligibility of your order for Free Standard Shipping. No price adjustments. No cash value.
What delivery method do you use?
We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.
How long does shipping take?
Your shipping time will vary according to the method (ground/air), the geographic location of the package destination and types of items ordered. Each product page gives you an idea of how long it takes for your order to be prepared. Within your shopping cart, we will give you the date your order will leave our warehouse, after personalization. During the check-out process, would add the duration of shipping time you choose to estimate when your parcel will arrive to you.
How much does shipping cost?
Free Shipping, to one Canadian address per order, may be offered when you spend a certain amount on the website before tax (eg. $75). This type of offer is subject to change at any time. When free shipping is given we will choose the cheapest delivery options given to us by Canada Post. If you need your order delivered more quickly, you can pay to upgrade your shipping, even when you qualify for free shipping. Otherwise, shipping costs are the responsibility of the customer and will be included at the end of the transaction process. The costs are based on your postal code, items ordered, and type of shipping service selected. If shipping within Canada the appropriate taxes as per the Province being shipped to will apply. This will be calculated and shown during the "check-out" process and on your final invoice.
Will I get a tracking number for my shipment?
Yes, once your order ships out of our warehouse you will receive an email which includes your Canada Post tracking number. If you don't see this email, please check your junk mail or bulk mail folder. If you don't receive your receipt nor tracking information via email then you likely typed in your email address incorrectly. You can contact us to get a copy of your receipt and your shipping tracking number: firstname.lastname@example.org.
Do you include a receipt in the package when it's shipped? I don't want the gift recipient to see how much I've paid for their gift.
We do not include an itemized bill with costs in your shipped box. We do include a packing slip which lists the items shipped with the Home and Shipping address shown. There are no prices shown on the packing slip.
Can you wrap the gift before it's shipped?
Yes, once you have an item or items in your online shopping cart, you can add gift wrap for each item, at a cost. You also have the option of including a note card that we hand-write on your behalf. Gift wrap is ideal if you are sending the gift directly to the gift recipient's address. Note: In-store we offer a complete gift bag service for all purchases.
Can I pick-up my online order in a store location?
Sorry but at this time, we do not offer an "order-online, pick-up in store" option. However, if you need your item sooner, we suggest you head to your nearest local store as they have an ability to engrave gifts within a short time frame for last minute gift giving.
What if I am not home when Canada Post attempts to deliver my package?
If you are not home and Canada Post cannot deliver your parcel to your community mail-box, Canada Post will leave you a postcard which indicates the parcel pick-up location nearest to you. You will have 10-15 days to pick-up your parcel from the indicated depot before they return it to us. Generally, Canada Post sends a second notification after 10 days for unclaimed parcels. If you still don't pick up your parcel at the Canada Post outlet your package will be returned to us.
What if my package is returned to you?
When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel from a Canada Post outlet, you will be required to pay for the re-shipment of your package. To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house, during the checkout process. It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).
What about international shipping outside of Canada?
No free shipping is offered outside of Canada. When shipping to the United States any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of thingsengraved.com
Personalization allows you to enhance any gift through engraving or embroidery by adding a name, date, occasion or special message to express your feelings.
How to Personalize a Gift
We offer custom personalization on most gifts, which allows you to create your own expression (space permitting). On the product page, select "Personalize It" to begin customizing. Our Gift Experts have made it easy for you by determining where you can personalize on the item, as well as how many characters and how many lines of personalization will fit on each gift.
Please allow 3 business days for us to personalize and process your order (excluding the day your order is placed). You will be contacted if we are unable to meet this timeline.
Review Personalization before Checking Out
It is very important that you review your personalization for accuracy as we are not responsible for being provided with incorrect or mispelled information. You will have the option to review your entire order including personalization in your "Shopping Cart" before clicking the "Pay Now" button. Please take the time to double-check your order at this point.
Costs For Personalization
You can custom engrave your own special message for just $1.00 a character ($1.25 for glass engraving), with a minimum charge of $5. (Punctuation marks are counted as characters).
You can custom engrave your own special message on glass for just $1.25 a character, with a minimum charge of $5, for online orders. (Punctuation marks are counted as characters)
We offer a selection of pre-set embroidery designs for many occasions. Much of our embroidery assortment includes the cost of one embroidery design in the base price. However, for some items (such as Christmas stockings) a fee is charged if you wish to add embroidery. Personalization prices on items vary; please select an item for specific pricing.
Types of Fonts and Sizes
Our Personalization Experts have selected a range of fonts to personalize your purchase. These are the most popular fonts because of their elegant styling and ability to stand out and compliment your gift. As experts, our personalization technicians have selected the most appropriate font style and size for the item and personalization you have chosen.
Engraving Pre-Set Designs
We have a wide range of designs (like hearts and other symbols) that you can add to your personalized engraving at our stores. Please find a location near you to browse our designs catalog.
Engraving Custom Designs and Logos
Custom designs and logos can be engraved on many items and we invite you to please email your logo or design to email@example.com in a vector file format (EPS or AI) to obtain pricing.
What is a Vector File?
Vector graphics are unlike raster graphics such as JPEGs, PNGs or GIFs, which use pixels to define areas of image information. By using lines and shapes to define the image, vector graphics allow more flexible manipulation of the image file. Vector graphics appear smooth at the edges no matter how they are sized, whereas raster graphics appear jagged, or pixilated, when up-scaled. Vector files are usually created in dedicated vector graphics editing programs, such as Adobe Illustrator or CorelDraw. If you don't have a vector file we suggest asking your graphic designer or printing company for your logo in an EPS or AI file format.
Security and Safety
Shopping at Thingsengraved is safe! We use the latest technology to ensure that your personal and payment information is kept confidential and secure. Thingsengraved.ca is partnered with Moneris in order to provide you with secure web payment. To find out more about internet payment security through Moneris click here .
All information provided remains confidential. Thingsengraved.ca will not sell, trade or rent personal information that you supply to any outside parties. Any and all information that is required by you to make a purchase always remains confidential.
Rights and Obligations - Disclaimer
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect item, we will gladly accept the unit back and offer you a full refund.
Every item sold by Things Engraved, online and in our retail stores is priced competitively to match current market prices. All prices can change without notice. Please contact us should there be any questions about our products and services.
For online purchases, we collect, use and disclose Personal Information to provide you with the services you have requested. Providing us with your Personal Information is always your choice in making an online purchase.
When you visit our website, Personal Information is not collected unless you choose to provide it voluntarily. You are welcome to browse the website at any time anonymously and privately without revealing any personal information about yourself.
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. We will not sell, trade or rent personal information to any outside parties. Any and all information that is required to make a purchase always remains confidential.
As noted, the choice to provide us with Personal Information is always yours. However, your decision to withhold particular details may limit our ability to provide you with a selection of our services.
Things Engraved Inc. Privacy Officer
61 McBrine Place
P.O. Box 9024
You can now download our current 2019 gift guides/pamphlets:
Each gift guides/pamphlets:includes multiple pages of full-colour photography with great deals for many items.
If you'd like a hard-copy of one of our gift guides/pamphlets:, please call us toll-free at 1-800-363-5053 or email your request to firstname.lastname@example.org with your mailing address.