We believe in our products. We believe in our service. We believe in you. This is why our exchange and refund policy offers you the following: We would be happy to exchange, refund or offer you a Gift Card for purchases that meet all of the following criteria:
-Returned within 60 days of purchase
-Accompanied by a receipt
-In original condition and packaging
-Non-engraved or embroidered items only
Should a receipt not be present, we would be happy to offer a Gift Card or exchange for non-engraved product returned in its original condition and packaging. The current selling price will be the value that is applied.
If you made a purchase in a retail store or kiosk, please return to the store to determine your return/refund status. If you made a purchase online you may also go to a store location near you (with a copy of your invoice) and seek return/refund information. Or you may contact customer service at 1-800-363-5053 (Monday to Friday 8:30am to 4:30pm [Eastern Time]) or email customer service (email@example.com).