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Things Engraved Inc.® is a Proud Canadian Company

Refund policy
Privacy policy
Terms of service

Refund policy

We believe in our products. We believe in our service. We believe in you. This is why our exchange and refund policy offers you the following: We would be happy to exchange, refund or offer you a Gift Card for purchases that meet all of the following criteria:

-Returned within 60 days of purchase
-Accompanied by a receipt
-In original condition and packaging
-Non-engraved or embroidered items only

Should a receipt not be present, we would be happy to offer a Gift Card or exchange for non-engraved product returned in its original condition and packaging. The current selling price will be the value that is applied.

If you made a purchase in a retail store or kiosk, please return to the store to determine your return/refund status. If you made a purchase online you may also go to a store location near you (with a copy of your invoice) and seek return/refund information. Or you may contact customer service at 1-800-363-5053 (Monday to Friday 8:30am to 4:30pm [Eastern Time]) or email customer service (customerservice@thingsengraved.ca).

Privacy policy

For online purchases, we collect, use and disclose Personal Information to provide you with the services you have requested. Providing us with your Personal Information is always your choice in making an online purchase.

When you visit our website, Personal Information is not collected unless you choose to provide it voluntarily. You are welcome to browse the website at any time anonymously and privately without revealing any personal information about yourself.

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. We will not sell, trade or rent personal information to any outside parties. Any and all information that is required to make a purchase always remains confidential.

As noted, the choice to provide us with Personal Information is always yours. However, your decision to withhold particular details may limit our ability to provide you with a selection of our services.
To view our entire Privacy Policy Click Here.

To direct any questions or enquiries with respect to our privacy principles you may contact:

Things Engraved Inc. Privacy Officer
61 McBrine Place
P.O. Box 9024
Kitchener, ON
N2R 1H5
Phone: 1-800-363-5053
Fax: 519-748-2808
Email: YourPrivacy@ThingsEngraved.ca

Terms of service

TERMS OF SERVICE
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OVERVIEW

This website is operated by Things Engraved Inc. Throughout the site, the terms “we”, “us” and “our” refer to Things Engraved Inc. We offer this website, including all information, tools and services available from this website to you, the user, and conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein, within this website, and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, purchasers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any orders that you place may also be cancelled. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the website at a future time shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. From time to time these services may contain errors or omissions or functionality problems (commonly known as "bugs") beyond our control. In such cases, we reserve the right to cancel any orders that may be accepted or processed through automated means in error due to such bugs.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 1 – GENERAL ACCESS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and/or trademark laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

You also agree that you will use the website at your own risk. Access to the website is provided to you "as is" without warranty of any kind. In no event will Things Engraved Inc., its owners, subsidiaries, affiliates, or officers, be liable for any loss, liability, damage, costs, or expenses that may arise from your use of the website.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. We further reserve the right to limit certain privileges, such as refund or exchange privileges, to anyone at any time with notice. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website or Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from Things Engraved Inc.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We endeavor to provide accurate information on the website, but we are not responsible if information made available on this site is not accurate, complete or current. In cases of erroneous information or pricing or bugs causing unintended discounts or inclusions of free items, we reserve the right to restrict, edit, or cancel any affected purchases. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making irrevocable decisions without consulting primary, more accurate, more complete or more timely sources of information, such as manufacturer’s information. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices quoted are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or personalization services may be available exclusively online through our website. These products or personalization services may have limited quantities and are subject to return or exchange only according to our Return Policy. All sales of items marked or promoted as 'Clearance' or ‘Last Call’ or ‘Grand Finale’ or substantially similar are final and are excluded from exchange privileges. Promotional offers of free items with purchase are limited to one per customer unless otherwise stated. We reserve the right to modify, edit, or cancel orders in such cases where website functionality may inadvertently allow more than one free item to be given to a customer making multiple separate purchases.

Preference exchanges and other similar non-warranty based product exchanges are limited to one per product. Multiple non-warranty preference exchanges for the same item or item style by the same customer are prohibited. After such exchange, the sale is considered final and no more non-warranty exchanges or returns are allowed for the same product.

If at any time the specific terms and conditions applicable to a specific promotion, offer, or event conflict with our Return Policy or other general polices, including the Terms contained herein, then those terms and conditions specific to the promotion, offer, or event shall apply as posted.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or personalization services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or personalization services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Things Engraved Inc. We reserve the right to discontinue any product at any time. Any offer for any product or personalization service made on this website is void where prohibited.
We do not warrant that the quality of any products, personalization services, information, or other material purchased or obtained by you will meet your own personal expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or with the intent of otherwise reselling product without our express permission.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third party tools on or connected to our website.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any type of transaction or information exchange. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries or reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium such Comments that you forward to us, without attribution. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property, our general policies, business practices, or these Terms of Service.
You agree that your Comments will not violate any lawful right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us, other users, or other third parties as to the origin or factual nature of any Comments. You agree not to offer anything for sale or to solicit or induce other users or third parties to leave our website or discontinue patronage of our business for any reason. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. We reserve the right to update this policy as posted elsewhere on the website without notification to you. You agree that it is your responsibility to review the Privacy Policy before utilizing the website.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape for personal information; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and personalization services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Things Engraved Inc., our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Things Engraved Inc. and our owners, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity or enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against Things Engraved Inc.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us electronically at: customercare@thingsnegraved.ca
Or in writing to:
Things Engraved Inc.
PO Box 9024
Stn C
Kitchener, ON N2G 4X2
Canada

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